I designExperiencesuserstrust.
I work on the parts of a product that are hard to explain: fare rules, scheduling, AI that has to describe a person. If it needs a diagram before it needs a screen, it's probably my kind of problem.
Trusted by teams at
Virtual Appointments
Co-inventing Lobby Chat, the U.S.-patented pre-meeting experience that cut no-shows in Teams Virtual Appointments.
Reduced meeting no-shows by up to 15% and improved client satisfaction in customer service and healthcare scenarios.
Albertsons Pilot App
A mobile experience designed to help customers make healthier shopping decisions through personalized insights and recommendations.
84% of pilot users reported greater awareness of healthier options; 72% made healthier substitutions.
Saver Fare Experience
Research that shaped the Saver Fare launch, making fare restrictions clear before purchase and booking decisions more confident.
Research-backed recommendations shipped in the Saver Fare launch, improving fare comprehension in follow-up testing.
On my own time
Things I make with no brief
Let's build something users trust.
Tell me about the messy part of your product. The workflow nobody wants to own, the feature everyone argues about. That's the part I like.